Ordering and accounts
Q: How do I set up a wholesale account?
A: Simply click “Create Account” at the top of the page and fill out your business details. Once approved, you’ll be able to see wholesale pricing, place bulk orders, and track shipments from your dashboard.
Q: Is there a minimum order requirement?
A: Yes, our wholesale minimum is 1 case (20 lbs or 12 x 12 oz bags, depending on format). This ensures the freshest roast dates and wholesale pricing advantages.
Q: Can I place a sample order before committing?
A: Absolutely. We offer discounted sample kits for cafés, restaurants, and offices so you can taste our blends before stocking them.
Pricing and Payment
Q: How is wholesale pricing structured?
A: Pricing is tiered based on volume. The more you order, the more you save. Login to your account to see your custom rates.
Q: What payment options do you accept?
A: We accept all major credit cards and ACH. Credit cards occur and extra 3% surcharge. ACH occurs no fees. Established wholesale partners may request Net 15/30 terms upon approval.
3. Shipping & Delivery
Q: How fast will my order ship?
A: Orders typically ship within 1–2 business days after sales order goes in our system. Please expect 1-2 business days for delivery. Larger pallet orders may require additional lead time.
Q: Do you offer free shipping?
A: Yes, wholesale orders over $360 qualify for free shipping within the continental U.S. Otherwise, there is a 12.90usd shipping costs that is calculated at checkout.
Q: Can I schedule recurring deliveries?
A: Yes! We can set up recurring wholesale shipments so your coffee arrives fresh on your schedule.
3. Shipping & Delivery
Q: How fast will my order ship?
A: Orders typically ship within 1–2 business days after sales order goes in our system. Please expect 1-2 business days for delivery. Larger pallet orders may require additional lead time.
Q: Do you offer free shipping?
A: Yes, wholesale orders over $360 qualify for free shipping within the continental U.S. Otherwise, there is a 12.90usd shipping costs that is calculated at checkout.
Q: Can I schedule recurring deliveries?
A: Yes! We can set up recurring wholesale shipments so your coffee arrives fresh on your schedule.
Coffee & Quality
Q: How fresh is your coffee?
A: All wholesale orders are roasted weekly. We only keep a small stock to avoid shipping delays — you always receive beans at peak freshness.
Q: Can I order custom blends or private label coffee?
A: Yes, we work with select partners to create signature blends and custom packaging. Contact us for more details.
Q: Is your coffee considered specialty grade?
A: Yes. Every coffee we source scores 82 points or higher on the Specialty Coffee Association (SCA) scale. Our decaf is exclusively Mountain Water Processed for a clean and chemical-free profile. We proudly partner with small cooperatives in under-represented coffee regions, ensuring both exceptional quality and meaningful impact.
Equipment & Training
Q: Do you provide equipment for wholesale accounts?
A: Yes. Through our Coffee Chef Tech Support division, we provide espresso machines, grinders, brewers, installation, and service.
Q: Do you offer training for baristas and staff?
A: We do. Training covers espresso calibration, brewing methods, and customer experience, so your team can serve every cup with consistency.
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