Privacy Policy – Ioannis Coffee Chef
Effective date: 12/06/2025
We appreciate your trust in Ioannis Coffee Chef (“Ioannis Coffee Chef”, “we”, “us”, or “our”) and are committed to handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, make a purchase, or interact with us in other ways.
By using our website and services, you agree to the terms of this Privacy Policy.
1. SCOPE OF THIS POLICY
This Privacy Policy applies to information collected through:
- Our website and online store (the “Site”),
- Email and other electronic communication with you, and
- Any other services or features that link to this Privacy Policy.
It does not cover information collected by third-party websites or services that may be linked from our Site.
2. INFORMATION WE COLLECT
We may collect the following types of information when you interact with us.
2.1 Information You Provide Directly
When you make a purchase, create an account, or contact us, we may collect:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment details (processed securely by our payment provider)
- Order details and purchase history
- Any information you provide in customer service communications or product reviews
When you join our mailing list, participate in promotions, or fill out forms, we may also collect information you choose to share with us (e.g., preferences, feedback).
2.2 Information Collected Automatically
When you access our Site, we and our service providers may automatically collect certain information, such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages viewed and links clicked
- Date and time of visits
- Referring and exit pages
- General location information (based on your IP address)
This information helps us understand how visitors use our Site and improve the experience.
2.3 Cookies & Similar Technologies
We use cookies, pixels, and similar technologies to:
- Remember items in your cart
- Keep you logged into your account
- Analyze Site traffic and usage
- Personalize content and offers
- Support advertising and retargeting campaigns
You can adjust your browser settings to refuse cookies or notify you when cookies are being sent. Some features of the Site may not function properly without cookies.
3. HOW WE USE YOUR INFORMATION
We may use the information we collect for purposes including:
Order Processing & Fulfillment
To process your orders, accept payments, ship products, and provide order confirmations and tracking information.
Customer Support
To respond to your questions, handle returns or issues, and provide general support.
Site Operation & Improvement
To maintain, analyze, and improve our Site, products, and services, including troubleshooting, data analysis, testing, and research.
Marketing & Communications
To send you emails about new products, special offers, newsletters, and updates (you can unsubscribe at any time by using the link in our emails).
Security & Fraud Prevention
To protect our business, our customers, and the integrity of the Site, and to detect or prevent fraud, abuse, or unlawful activity.
Legal & Compliance
To comply with applicable laws, regulations, and legal processes, and to enforce our Terms of Service and other policies.
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information for money. We may share your information with:
Service Providers
Third-party companies that help us operate our business and the Site, such as:
- Payment processors
- Shipping and logistics partners
- Email and marketing platforms
- Analytics and advertising partners These providers only receive the information necessary to perform their services and are expected to protect it and use it solely for those purposes.
Business & Legal Purposes
We may disclose information:
- If required by law, legal process, or governmental request,
- To enforce our Terms of Service or protect our rights, privacy, safety, or property, and/or that of our customers or the public,
- In connection with a business transaction (e.g., merger, acquisition, asset sale, or reorganization). In such cases, your information may be transferred as a business asset.
Public Content (Reviews, Social Media)
If you leave product reviews, testimonials, comments, or public posts referencing Ioannis Coffee Chef (including tagged content on social media), we may display or share that content for marketing and other business purposes.
5. EMAILS & MARKETING COMMUNICATIONS
When you place an order, create an account, or subscribe to our newsletter, we may send you:
- Order confirmations and transactional emails
- Shipping updates
- Customer support responses
- Marketing messages (promotions, new products, news)
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the email. Please note you may still receive transactional or account-related messages.
6. CHILDREN’S PRIVACY
Our Site is intended for use by adults. We do not knowingly collect personal information from children under 13 years of age without parental consent.
If we learn that we have collected personal information from a child under 13 without consent, we will delete that information as soon as reasonably possible. If you believe a child has provided personal information to us, please contact us at info@ioanniscoffeechef.com.
7. INTERNATIONAL USERS & DATA TRANSFERS
Our business is based in the United States. If you access our Site from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries that may have different data protection laws than those in your country.
Where required by applicable law (such as the EU/UK GDPR), you may have additional rights, including:
- The right to access your personal data
- The right to request correction or deletion
- The right to restrict or object to certain processing
- The right to data portability
- The right to withdraw consent, where processing is based on consent
To exercise any of these rights (where applicable), contact us at info@ioanniscoffeechef.com.
8. CALIFORNIA PRIVACY RIGHTS (IF APPLICABLE)
If you are a California resident, you may have certain rights under California law regarding your personal information, such as:
- Requesting information about how we share personal information with third parties for their own direct marketing purposes, and
- Requesting that we limit certain types of sharing or use of your personal information.
To make such a request, please contact us at info@ioanniscoffeechef.com and indicate that you are a California resident making a privacy inquiry.
Our Site may not respond to “Do Not Track” signals, but you may manage tracking technologies through your browser settings and opt-out tools provided by certain third parties.
9. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect against loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. DATA RETENTION
We retain personal information for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy,
- Provide our products and services,
- Comply with legal, tax, and accounting obligations, and
- Resolve disputes and enforce our agreements.
When data is no longer needed, we will delete it or anonymize it in accordance with applicable laws.
11. YOUR CHOICES & RIGHTS
Depending on your location, you may have rights regarding your personal information, such as:
- Accessing the data we hold about you
- Correcting inaccurate or incomplete information
- Requesting deletion of your information (subject to legal retention obligations)
- Opting out of certain marketing or analytics activities
To exercise any of these rights, please contact us at info@ioanniscoffeechef.com. We may need to verify your identity before fulfilling your request.
12. THIRD-PARTY LINKS & SERVICES
Our Site may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective date” at the top of this page. Any changes are effective when posted on the Site. Your continued use of the Site after changes have been posted constitutes acceptance of the updated Policy.
14. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Ioannis Coffee Chef
Email: info@ioanniscoffeechef.com